This course aims to impart the skills and understanding required to manage complex computer systems as part of the support services of an organization. This will include selection, installation, service concept, organization, business processes, customer liaison, availability management, capacity planning, support processes, planning, costing and charging, contracting and procurement, legal and professional issues, maintenance and support of a wide range of computing technologies, and an understanding of currently recommended computing technologies.
- Teacher: Ibrahim ADESHOLA